Refund & Returns Policy
1. Introduction
This Refund & Returns Policy outlines the conditions under which SwiftStar Technology (“we”, “our”, or “us”) provides refunds, returns, and exchanges. It also covers our limitations of liability, client responsibilities, and important legal disclosures regarding our services.
By engaging our services or purchasing our products, you (“the client” or “you”) agree to all terms laid out in this policy as well as in our Privacy Policy, Terms and Conditions, and any service-level agreements entered into between the parties.
2. Physical Product Returns (If Applicable)
Our policy for physical products allows for returns within 30 days of purchase. If 30 days have passed since your purchase, we cannot offer a refund or exchange.
To be eligible for a return:
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The item must be unused and in its original condition.
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It must be returned in its original packaging.
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A receipt or proof of purchase is required.
Non-returnable items include:
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Perishable goods (e.g., food, flowers, newspapers)
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Intimate or sanitary goods
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Hazardous materials or flammable liquids
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Gift cards
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Downloadable software products
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Some personal care items
Please do not send your purchase back to the manufacturer.
3. Partial Refunds (If Applicable)
Partial refunds may be granted in cases where:
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A book shows clear signs of use
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A CD, DVD, VHS, software, or vinyl record has been opened
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Any item not in its original condition is damaged or missing parts not due to our error
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Items returned after more than 30 days from delivery
4. Refund Processing
If a return is approved:
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We will notify you via email
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Your refund will be processed and credited to your original method of payment within a specified number of days
5. Late or Missing Refunds
If you haven’t received your refund:
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Re-check your bank account
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Contact your credit card company (posting may take time)
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Contact your bank (processing time may vary)
If you have done all this and still have not received your refund, please email us at admin@swiftstartechnology.co.za.
6. Exchanges
We only replace items if they are defective or damaged.
To exchange an item, contact us at admin@swiftstartechnology.co.za and send it to:
SwiftStar Technology
Office No. 7, Silo Exchange
19 Brug Street, Stikland, 7530
7. Gift Items
If marked as a gift when purchased and shipped to you:
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You will receive gift credit for the return value
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Once the returned item is received, a gift certificate will be sent to you
If the item was not marked as a gift, the refund will be issued to the original purchaser.
8. Return Shipping
To return your product, please ship it to:
[Insert physical return address]
Return shipping costs are the client’s responsibility and are non-refundable.
We recommend using trackable shipping or purchasing insurance for higher-value items.
9. Software, Website & Digital Services – Strict No Refund Policy
IMPORTANT: THERE ARE ABSOLUTELY NO REFUNDS WHATSOEVER FOR:
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Website Development
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Mobile App Development
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Any Custom Software Solutions
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Digital Marketing Services
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Any other service provided by SwiftStar Technology
Once a deposit is paid, it is legally considered that:
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The client has reviewed, understood, and accepted all SwiftStar Technology policies including this Refund Policy, our Privacy Policy, and our Terms and Conditions.
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The project will move forward based on the scope agreed on at the time of deposit.
Under no condition — including dissatisfaction, project cancellation, delays, change of mind, third-party involvement, or unmet expectations — will refunds be issued.
10. Intellectual Property & Idea Disclosure
SwiftStar Technology works on multiple projects, both independently and with clients.
We frequently develop systems, websites, and platforms based on our own internal concepts and client-provided ideas. Due to the volume of work and overlapping industries, some features, ideas, or designs may resemble those in previous or undisclosed projects.
By engaging us, you acknowledge:
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Your idea(s) may not be entirely unique or confidential
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SwiftStar Technology is not liable for any similarities with other products or services
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We retain the right to reuse general frameworks, ideas, templates, UI/UX structures, and code logic across multiple client and internal projects
All intellectual property (IP) rights are subject to the terms agreed upon in your signed service agreement or contract.
11. Legal Compliance Disclaimer
SwiftStar Technology is a development agency only.
We build platforms and websites based on the information, goals, and requirements provided by the client.
It is 100% the client’s responsibility to:
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Ensure their business model, operations, and website content are legally compliant
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Conduct their own due diligence before launch
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Keep their platform compliant with all applicable laws, regulations, data protection rules (e.g. POPIA or GDPR), e-commerce laws, or industry-specific requirements
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Update and maintain the legal compliance of their business and digital assets continuously
We will not be held liable for:
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Any fines, sanctions, legal action, or disputes arising from non-compliance
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The misuse of the platform by third parties
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Missing disclaimers, terms, licenses, privacy policies, or legal documents
Our role is purely developmental. We do not offer legal advice or regulatory guidance.
12. Limitation of Liability
By using our services, you agree to indemnify and hold harmless SwiftStar Technology and its team against any direct or indirect damages, losses, claims, or liabilities that arise from:
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The use or misuse of our services
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Client error, negligence, or omissions
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Non-compliance with laws or industry regulations
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Hosting or third-party service failures
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Data loss, hacks, or security breaches beyond our control
In no event shall SwiftStar Technology’s liability exceed the amount paid for the specific service.
13. Contact Us
If you have any questions regarding this policy, contact us at:
📧 admin@swiftstartechnology.co.za
📍 Office No. 9, Petrusa Park, 7 Petrusa Street, Bellville 7530
