Privacy Policy

Who we are

Our website address is:

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We collect and process the following categories and types of personal information through the relevant Channels, including:

  1. personal details (this can be your name, age, passport information, biometric information, information about personal interests);
  2. contact details (this can be your mobile number and email address);
  3. details related to a client (this can be the business contact details of an agent or representative, relationship with the client or related parties, shareholder information); and
  4. transactional details (this can be information about products, services, requests, queries or complaints).

We will collect personal information in the following ways:

  • directly from you, and
  • where lawful and reasonable, from third parties and public sources. This includes credit reporting and government agencies.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.


We collect information for data analytics that are processed by our internal systems to ensure better user experience. We will monitor and analyze your account for credit, fraud, compliance and other risk-related purposes as required by law. However, you may not be subject to a decision which results in legal consequences for you or which affects you to a great degree, which is based only on the automated processing of personal information.

Who we share your data with

  1. We will not share your personal information to external organizations that are not our service providers, unless business operations require the processing of your personal information in other countries, either to carry out processing based on your instructions or for ordinary business purposes. As specified by the above purposes, we may share your personal information with any of the parties mentioned below, located in any jurisdiction: Any member of Standard Bank Group.
  2. Professional advisers like auditors, third-party vendors, or independent contractors who process personal information on behalf of Standard Bank to support our business.
  3. Our business partners who provide their products and services to you.
  4. An employee of a card distributor or vendor where the personal information is shared in connection with the use of a card.
  5. Any individual who needs your personal information due to foreign or local law or regulation.
  6. Any court of justice, regulatory body, taxation authority (including any authority investigating an offence) or their agents.
  7. Any debt collection agency, credit bureau, insurer or broker, direct or indirect provider of credit protection and fraud prevention agencies.
  8. Any financial institution to conduct credit checks, anti-money laundering related checks, for fraud prevention and detection of crime purposes for the group.

The third party, who is located outside of South Africa and receives the personal information, will need to comply to either a law, or binding corporate rules or a binding agreement which states that they will provide an adequate level of protection to your personal information. This means that they have to agree to lawfully process your personal information and protect your personal in the same manner as we do.

The transfer of your personal information will be based one of the following conditions:

  1. You provide your consent to the transfer.
  2. The transfer is necessary for the conclusion or performance of a contract to which you are a party.
  3. The transfer is for your benefit, and it is not reasonably practical to obtain your consent to that transfer; and if it were reasonably practicable to obtain such consent, you would be likely to give it.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

We want to ensure that you are aware of your rights in relation to the personal information that we process about you.

  1. Right to access – You have a right to get access to the personal information that we hold about you. If you would like a record or description of the personal information that we hold about you, please request this through 1. our customer service channels. OR 2. the We may, if allowed by law, charge a fee for this.
  2. Right to rectify/correct/ update – You have a right to correct inaccurate personal information and to update incomplete personal information. Please request this through 1. Our customer service channels. OR 2. the to exercise your rights.
  3. Right to be notified – You have the right to be notified that your personal information is being collected by us or has been accessed or acquired by an unauthorized person.
  4. Right to object – You have a right to object to us processing your personal information where we have relied on one of the lawful grounds above for legitimate interest or where we perform a public law duty (and to request us to restrict processing). Please note that if you request us to restrict processing your personal information, we may have to stop or suspend the operation of your account or the products and services we provide to you. Please note that where the law permits us to process your personal information, we will have a legal obligation to do so. Please request this through 1. Our customer service channels. OR 2. the to exercise your rights.
  5. Right to deletion – You have a right to request that we delete your personal information. Please request this through 1. Our customer service channels. OR 2. the to exercise your rights.
  6. Right to object to the processing of personal information for the purposes of direct marketing – You have a right to object at any time to the processing of your personal information for direct marketing purposes, including profiling you for the purposes of direct marketing. Please request this through 1. our customer service channels. OR 2. the to exercise your rights.
  7. Right not to be subject, under certain circumstances, to automated-decision-making processes. You have rights in relation to automated decision-making, including a right to appeal if your application is refused. You can exercise your right by submitting your request to
  8. Right to lodge a complaint with the Regulator. If you wish to raise a complaint on how we have handled your personal information, you can contact our Deputy Information Officer who will investigate the matter. We hope that we can address any concerns you may have.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

We collect information about you during the checkout process on our store.

We will process your personal information if you give us your consent willingly or according to the grounds of lawful processing highlighted above. If we need your consent, we will notify you through our product and services agreements or application processes through our various authorised Channels.

We will only share your personal information if:

  • the law requires it;
  • we have a public duty to share the personal information;
  • our or your legitimate interests require us to share the personal information; 
  • it is necessary to conclude or perform due to an agreement between you and us; or
  • you agreed that we may share your personal information.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

We will store and keep your personal information according to the retention (holding) periods defined by law for legitimate business purposes and will take reasonably practicable steps to make sure that it is kept up to date and deleted and archived according to our defined retention schedules.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example analytics. 


We accept payments through PayPal & Standard bank. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy  & Standard bank Legal  for more details.

Your contact information

3. If you decide to give us express consent, we will use your personal information to:

  • Meet our responsibilities to you.
  • Process your personal information for ordinary business purposes (this includes to open and maintain your account, execute transactions, administer claims where applicable, manage our risks and maintain our overall relationship with you).
  • Carry out statistical and other analyses to identify potential markets and trends, evaluate and improve our business (this includes improving existing and developing new products and services). Consent will not be obtained if we anonymize/de-identify the personal information.
  •  If you wish, you may opt out from receiving such information at any time by choosing the “Unsubscribe” option provided in every communication that we send to you.
  • Comply with applicable laws and regulations.

We will not intentionally or knowingly collect personal information directly from minors (anyone under the age of 18). The personal information of minors will be collected through their legal guardian or parent only where products or services are obtained for the minors.

We will only use and share your personal information where it is necessary for us to carry out our lawful business activities. To enable you to fully understand the way in which we process your personal information, we have described the different lawful grounds for such processing in detail below:

  1. Consent – We may process your personal information for a specific and explicitly defined purpose where you, or a competent person in the case of personal information relating to a minor, provide us with your express consent for such processing or where law requires.
  2. Contractual need – We may process your personal information where it is necessary to enter into a contract with you in order for us to provide our products or services to you or to perform our obligations under that contract. Please note that if you do not agree to provide us with the requested personal information, it may not be possible for us to continue to operate your account or provide services to you.
  3. Compliance with an obligation imposed by law- When you apply for a product or service, we are required by law to collect and process certain personal information about you. Please note that if you do not agree to provide us with the requested personal information, it may not be possible for us to continue to operate your account or provide services to you.
  4. Legitimate interests of the business- We may process your personal information where it is in our legal interests to do so as an organization and without harming your interests or fundamental rights and freedoms (for example, for marketing purposes, site maintenance, etc.).

Additional information

How we protect your data

The security of your personal information is important to us. We have implemented appropriate and reasonable technical and organizational measures to prevent loss, unauthorized destruction, damage or access to your personal information by unauthorized third parties. The security of your personal information is important to us. We make sure that we implement organizational and technical procedures to keep your personal information safe.

However, you must not share or send us any personal information over unauthorized channels, since it is not a secure way of communication and carries a risk of interception and unauthorized access. You should only share personal information over authorized channels of our business partners.

Social media

We operate and communicate through our designated profiles, pages and accounts on some social media sites (such as Facebook and Twitter) to inform, help and engage with our clients. We monitor and record comments and posts made about us on these channels so that we can improve our services.

The general public can access, read, share, and comment on any information posted on these sites. We are not responsible for any information posted on those sites, except for the information posted by our designated officials. We do not endorse the social media sites themselves nor any information posted on them by third parties or other users.

We do not give investment, tax or other professional advice on social media sites. You should always get independent advice before making any decisions.

When you engage with us through social media your personal information may be processed by the site owner. This process is outside our control and may be in a country outside South Africa that may have different privacy principles. For more information about the privacy practices of a social media site, please refer to and read the terms and conditions of that site.

Social media sites are not appropriate forums to discuss our clients’ products or financial arrangements. We will not ask you to share personal, account or security information on social media sites in a public post. We may ask you to message us in private through one of our official accounts, profiles or pages on a social media site.

We regularly update and monitor our social media presence and welcome feedback and ideas sent to us through these channels. We try to join conversations whenever possible but cannot guarantee that we will read or reply to all messages sent to official Standard Bank social media accounts. Emerging themes and helpful suggestions will be given to the relevant people within the Standard Bank Group for consideration but we cannot guarantee that any themes or suggestions will be acted on.

Monitoring of electronic communications

We communicate with you through different methods and Channels. Where permitted by law, we may record and monitor electronic communications to make sure that we comply with legal and regulatory responsibilities and internal policies.


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